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New Hanover County, North Carolina · Wilmington

Water damage restoration in New Hanover County, North Carolina

Water spreading, a burst pipe, sewage, mold or smoke? Call to be connected with a restoration company that serves Wilmington, Murraysville and Myrtle Grove. Start the steps below while you wait.

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Burst or frozen pipe: what to do in your New Hanover County home right now

With 14% of homes built before 1960 and about 2 hard-freeze nights a year, frozen and split pipes are a leading winter risk in the county.

  1. Shut off the main water valve.
  2. Open the lowest faucet in the house.
  3. Turn off the water heater.

Full step-by-step guide

Flooded basement: what to do in your New Hanover County home right now

Basements flood here mostly in August. New Hanover County averages 16.5 days a year with an inch of rain or more.

  1. Don't step in if water could reach outlets, cords, or the electrical panel.
  2. Check the sump pump.
  3. Note where the water came in.

Full step-by-step guide

Sewage or toilet backup: what to do in your New Hanover County home right now

14% of homes here predate 1960, when clay and cast iron sewer laterals were standard. Roots and cracks in those lines are a common cause of backups.

  1. Treat it as contaminated (Category 3) water.
  2. Stop using every drain, toilet, and appliance that drains.
  3. Don't try to clean carpet, padding, or upholstery that sewage touched.

Full step-by-step guide

Roof leak or storm: what to do in your New Hanover County home right now

New Hanover County's wettest day in the 2015–2024 record brought 8.42 inches, and about 32 freeze-thaw days a year mean ice dams in some winters.

  1. Stay off the roof during the storm.
  2. Catch the water and protect the floor.
  3. Watch for a sagging ceiling.

Full step-by-step guide

Fire or smoke: what to do in your New Hanover County home right now

2% of occupied homes in New Hanover County heat mainly with wood or propane, below the North Carolina county median of 11.7%.

  1. Don't go back in until the fire department says it's safe.
  2. Don't run the furnace or central air.
  3. Don't wipe soot off walls or furniture.

Full step-by-step guide

Mold or musty smell: what to do in your New Hanover County home right now

Muggy summer nights, lows of 65°F or more, come about 123 times a year in New Hanover County. Mold after a leak spreads fastest from June through August.

  1. Find and stop the moisture first.
  2. Don't disturb large patches.
  3. Small spots can be a DIY job.

Full step-by-step guide

Local risk profile

Why homes in New Hanover County get water damage

With 120,050 homes and around 235,229 residents, New Hanover County is 192 square miles of southeast North Carolina. Besides Wilmington, the county seat, the biggest communities are Murraysville, Myrtle Grove and Kings Grant. Much of its housing is recent, with a median build year of 1993.

51/100 Water Damage Risk Index: Elevated New Hanover County ranks 52 of 100 North Carolina counties. See the statewide ranking and method.
1

Muggy, mold-friendly summers

123 nights a year at 65°F or warmer

Mold after water damage →
2

Heavy rain and basements

16.5 days a year with an inch or more

Basement waterproofing →
3

Leaks in empty homes

13% of homes vacant

Shutoffs and leak sensors →

The three factors where New Hanover County ranks highest compared with other North Carolina counties.

Weather

Winters here are on the gentler end for North Carolina, and pipes still freeze. In the 2015–2024 record the county logged about 2 nights a year at or below 20°F (91st of 100) and 32 below freezing. Twenty degrees is roughly where uninsulated pipes start to freeze.

Most freezing nights fall from January, peaking in January. Disconnect garden hoses and shut off outdoor spigots before the first hard frost, and keep the heat at 55°F or higher if you'll be away.

Freezing nights typically start around Nov 24 and end around Mar 17.

Heavy rain is a bigger factor here than in most of North Carolina. Of roughly 61.3 inches of yearly precipitation, the damage comes from the 16.5 days a year with an inch or more, ranked 4th of 100. June, August and September see the most. The single wettest day in the record: 8.42 inches, September 15, 2018. The worst three-day stretch dropped 17.22 inches, ending September 16, 2018, the kind of soaking that overwhelms sump pumps and storm sewers.

The temperature crosses 32°F in both directions on roughly 32 days a year. Each cycle melts and refreezes water at roof edges and in foundation cracks, which is how ice dams and basement seepage get started.

13
Freezing nights per month, 2015–2024 average
2.2
Days with 1 inch or more of rain per month, 2015–2024 average

Housing

What New Hanover County's homes are made of

North Carolina's 100 counties range widely in housing age; New Hanover ranks 79th, with 31% of its homes built before 1980.

37% of homes were built in 2000 or later, more than in most of North Carolina. Newer plumbing rarely corrodes, so damage here tends to come from appliance supply lines, water heaters, sump pumps and storms.

About 32% of homes went up between 1980 and 1999. Some houses from the late 1970s to the mid-1990s were plumbed with polybutylene, a gray plastic pipe known for failing at fittings. A plumber can tell you in a few minutes whether you have it.

Renters occupy 39% of homes. If you rent, the building is usually the landlord's to repair, but your belongings are only covered by renters insurance.

Homes by year built

  • Before 19405%
  • 1940–19598%
  • 1960–197917%
  • 1980–199932%
  • 2000 or later37%
Owner-occupied
61%
North Carolina median 73%
Single-family
67%
of all homes
Median home value
$388k
North Carolina median $220k

Beyond water

Mold and fire damage in New Hanover County

Mold

New Hanover County averages 123 warm, muggy nights a year (lows of 65°F or more) and gets the most rain in September. Keep indoor humidity under 60%, as the EPA advises, and dry any leak within 24 to 48 hours; in a humid month a wet basement left alone won't dry by itself.

Mold remediation: what to expect

Fire and smoke

Main heating fuel in New Hanover County's occupied homes: 9% utility gas, 88% electric, 2% propane and under 1% wood. Heating equipment, cooking and electrical failures cause most home fires nationally. Even a small kitchen fire can leave soot through the whole house, because smoke follows air currents into closets, ducts and attic space.

Fire and smoke cleanup: first steps

Coverage

Communities served

Calls connect to restoration companies that work across New Hanover County. The largest communities by population:

  • Wilmington120,805
  • Murraysville16,339
  • Myrtle Grove12,637
  • Kings Grant9,003
  • Ogden8,249
  • Porters Neck7,654
  • Carolina Beach6,745
  • Silver Lake6,563
  • Wrightsboro6,287
  • Northchase5,896
  • Skippers Corner3,792
  • Bayshore2,949

Population from ACS 2020-2024 5-year estimates. Townships and unincorporated areas are covered too.

Nearby

Neighboring counties

Pender gets more pipe-freeze nights than New Hanover. It also has the most heavy-rain days in its area. Its housing is the oldest in the area by share of homes built before 1980.

By the numbers

New Hanover County compared with North Carolina

FactorNew HanoverNorth Carolina medianRank
Homes built before 1960 14% 18% 67 of 100
Homes built before 1980 31% 41% 79 of 100
Homes built 2000 or later 37% 26% 21 of 100
Manufactured or mobile homes 2.7% 17% 97 of 100
Vacant homes 13% 13% 57 of 100
Wood or propane heat 1.7% 12% 99 of 100
Nights at 20°F or colder 2/yr 5/yr 91 of 100
Days with 1 inch+ of rain 17/yr 12/yr 4 of 100
Freeze-thaw days 32/yr 57/yr 93 of 100
Muggy nights (65°F+) 123/yr 89/yr 3 of 100

Rank 1 is the highest value. Bars run from the lowest to the highest North Carolina county; the tick marks the median; orange means higher water damage risk than the median, green means lower.

Questions

New Hanover County water damage FAQ

Which towns in New Hanover County does this cover?
Calls are routed to restoration companies that serve all of New Hanover County, including Wilmington, Murraysville, Myrtle Grove, Kings Grant, Ogden and Porters Neck, plus the townships and rural areas around them. If the first company can't reach you quickly, ask to be connected with another.
How often do pipes freeze in New Hanover County?
From 2015–2024 the county averaged 2 nights a year at 20°F or colder, mostly January. Pipes in exterior walls, crawl spaces, garages and mobile home underbellies freeze first.
What causes the most water damage in New Hanover County?
Based on the county's housing and weather data, the biggest local factors are muggy, mold-friendly summers, heavy rain and basements and leaks in empty homes. Appliance supply lines and water heaters cause leaks everywhere.
Will my insurance cover water damage in New Hanover County?
Sudden, accidental damage like a burst pipe is usually covered. With 16.5 heavy-rain days a year here, the gaps that matter most are basement water: sewer and sump backups need a water backup endorsement, and surface flooding or groundwater needs a separate flood policy.
How fast does mold start in a New Hanover County home?
The EPA advises drying wet materials within 24 to 48 hours. In September, the county's wettest month, and on the 123 muggy summer nights a year when lows stay at 65°F or above, basements dry slowly on their own, so start fans and dehumidifiers the same day.

Water won't wait. Neither should you.

Peak risk months in New Hanover County: freezing from January, heavy rain in June, August and September.

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Sources: U.S. Census Bureau, ACS 2024 5-year estimates (2020-2024); weather from NOAA nClimGrid-Daily county averages (EpiNOAA), 2015–2024, averaged across the county; county boundaries from Census TIGER. Reviewed 2026-10-21. Methodology

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