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Carroll County, Virginia · Hillsville

Water damage restoration in Carroll County, Virginia

Water spreading, a burst pipe, sewage, mold or smoke? Call to be connected with a restoration company that serves Hillsville, Woodlawn and Cana. Start the steps below while you wait.

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Burst or frozen pipe: what to do in your Carroll County home right now

Carroll County averages 19 nights a year at 20°F or colder, mostly November to March, and 23% of its homes predate 1960.

  1. Shut off the main water valve.
  2. Open the lowest faucet in the house.
  3. Turn off the water heater.

Full step-by-step guide

Flooded basement: what to do in your Carroll County home right now

Heavy rain days of an inch or more come about 12.3 times a year here, most often in October. A sump pump that hasn't run since last season is a common weak point.

  1. Don't step in if water could reach outlets, cords, or the electrical panel.
  2. Check the sump pump.
  3. Note where the water came in.

Full step-by-step guide

Sewage or toilet backup: what to do in your Carroll County home right now

Backups often follow heavy rain, which Carroll County gets about 12.3 days a year, when storm water overloads sewer mains and pushes up through the lowest drain in the house.

  1. Treat it as contaminated (Category 3) water.
  2. Stop using every drain, toilet, and appliance that drains.
  3. Don't try to clean carpet, padding, or upholstery that sewage touched.

Full step-by-step guide

Roof leak or storm: what to do in your Carroll County home right now

Roof leaks here come from summer downpours and, with about 86 freeze-thaw days a year, from winter ice dams. Most show up as ceiling stains in the room below.

  1. Stay off the roof during the storm.
  2. Catch the water and protect the floor.
  3. Watch for a sagging ceiling.

Full step-by-step guide

Fire or smoke: what to do in your Carroll County home right now

18% of occupied homes in Carroll County heat mainly with wood or propane, above the Virginia county median of 11.9%.

  1. Don't go back in until the fire department says it's safe.
  2. Don't run the furnace or central air.
  3. Don't wipe soot off walls or furniture.

Full step-by-step guide

Mold or musty smell: what to do in your Carroll County home right now

About 12 nights a year here stay at 65°F or warmer, so basements and crawl spaces can grow mold even without a leak.

  1. Find and stop the moisture first.
  2. Don't disturb large patches.
  3. Small spots can be a DIY job.

Full step-by-step guide

Local risk profile

Why homes in Carroll County get water damage

About 29,157 people live in Carroll County, 475 square miles in southwest Virginia, in roughly 16,696 homes. The county seat is Hillsville, and Woodlawn, Cana and Fancy Gap round out the largest towns. The county's median home was built in 1981.

66/100 Water Damage Risk Index: Elevated Carroll County ranks 3 of 95 Virginia counties. See the statewide ranking and method.
1

Heavy rain and basements

12.3 days a year with an inch or more

Basement waterproofing →
2

Leaks in empty homes

25% of homes vacant

Shutoffs and leak sensors →
3

Mobile home freeze-ups

21% manufactured homes

Keeping lines from freezing →

The three factors where Carroll County ranks highest compared with other Virginia counties.

Weather

Carroll is on the colder side of Virginia for pipes. It averaged 93 freezing nights a year over 2015–2024, 19 of them at 20°F or colder, cold enough for pipes in outside walls and crawl spaces to freeze. Among 95 Virginia counties that's 26th.

On December 24, 2022 the low fell to about -3°F, and in the stretch ending January 2018 the county went 8 days in a row below freezing. Leaks from split pipes typically appear the day the thaw arrives.

Most freezing nights fall from November to March, peaking in January. Disconnect garden hoses and shut off outdoor spigots before the first hard frost, and keep the heat at 55°F or higher if you'll be away.

On average the first fall freeze arrives around Oct 28 and the last spring freeze around Apr 17.

Heavy rain is a bigger factor here than in most of Virginia. About 12.3 days a year bring an inch or more (6th of 95), most often in October, out of 54 inches of total precipitation. On September 17, 2018, 3.43 inches fell in a single day. Multi-day storms matter most for basements; the wettest three days on record here totaled 5.61 inches (through September 28, 2024).

Freeze-thaw days, below freezing overnight and above it by afternoon, come about 86 times a year here. They're the main driver of ice dams and of water working its way through foundation cracks in late winter.

23
Freezing nights per month, 2015–2024 average
1.7
Days with 1 inch or more of rain per month, 2015–2024 average

Housing

What Carroll County's homes are made of

Roughly 48% of the county's housing was built before 1980. That puts Carroll near the middle of Virginia's 95 counties.

Housing age is mixed: 23% of homes are pre-1960 and 23% are 2000 or newer. Ask any plumber which era your house is from and you'll know which failures to watch for.

About 29% of homes went up between 1980 and 1999. Some houses from the late 1970s to the mid-1990s were plumbed with polybutylene, a gray plastic pipe known for failing at fittings. A plumber can tell you in a few minutes whether you have it.

Here 21% of housing is manufactured homes. Check the skirting and the heat tape on the main water line every fall, because that one exposed line is what freezes.

The Census counted 25% of homes as vacant, above the Virginia county median of 15%. Empty houses are where a small leak turns into a large claim, because nobody is there to hear it.

Homes by year built

  • Before 19409%
  • 1940–195915%
  • 1960–197925%
  • 1980–199929%
  • 2000 or later23%
Owner-occupied
77%
Virginia median 77%
Single-family
76%
of all homes
Median home value
$157k
Virginia median $258k

Beyond water

Mold and fire damage in Carroll County

Mold

Carroll County averages 12 warm, muggy nights a year (lows of 65°F or more) and gets the most rain in May. Mold grows when indoor humidity stays above about 60%, the EPA's ceiling. A basement dehumidifier set to 50% and drying anything wet within 24 to 48 hours prevents most problems.

Mold remediation: what to expect

Fire and smoke

Heating fuel matters for fire risk. In Carroll County it's 2% utility gas, 70% electric, 8% propane and 10% wood. Wood heat is more common here than the state median. Have chimneys swept and fuel-burning appliances serviced each fall, and keep three feet clear around stoves and space heaters.

Fire and smoke cleanup: first steps

Coverage

Communities served

Calls connect to restoration companies that work across Carroll County. The largest communities by population:

  • Hillsville2,864
  • Woodlawn2,250
  • Cana964
  • Fancy Gap214

Population from ACS 2020-2024 5-year estimates. Townships and unincorporated areas are covered too.

Nearby

Neighboring counties

Floyd, Grayson, Pulaski and Wythe get more pipe-freeze nights than Carroll. Pulaski County has the oldest housing nearby, with 60% of homes built before 1980.

By the numbers

Carroll County compared with Virginia

FactorCarrollVirginia medianRank
Homes built before 1960 23% 20% 36 of 95
Homes built before 1980 48% 46% 38 of 95
Homes built 2000 or later 23% 25% 59 of 95
Manufactured or mobile homes 21% 9.6% 13 of 95
Vacant homes 25% 15% 15 of 95
Wood or propane heat 18% 12% 26 of 95
Nights at 20°F or colder 19/yr 14/yr 26 of 95
Days with 1 inch+ of rain 12/yr 10/yr 6 of 95
Freeze-thaw days 86/yr 77/yr 21 of 95
Muggy nights (65°F+) 12/yr 64/yr 86 of 95

Rank 1 is the highest value. Bars run from the lowest to the highest Virginia county; the tick marks the median; orange means higher water damage risk than the median, green means lower.

Questions

Carroll County water damage FAQ

Which towns in Carroll County does this cover?
Calls are routed to restoration companies that serve all of Carroll County, including Hillsville, Woodlawn, Cana and Fancy Gap, plus the townships and rural areas around them. If the first company can't reach you quickly, ask to be connected with another.
How often do pipes freeze in Carroll County?
From 2015–2024 the county averaged 19 nights a year at 20°F or colder, mostly November to March. Pipes in exterior walls, crawl spaces, garages and mobile home underbellies freeze first.
What causes the most water damage in Carroll County?
Based on the county's housing and weather data, the biggest local factors are heavy rain and basements, leaks in empty homes and mobile home freeze-ups. Appliance supply lines and water heaters cause leaks everywhere.
Will my insurance cover water damage in Carroll County?
A burst pipe or a failed water heater is usually covered. Rain-driven basement water usually isn't, unless you added water backup coverage, and floodwater needs a flood policy. April, September and October are when Carroll County gets the most heavy rain.
How fast does mold start in a Carroll County home?
The EPA advises drying wet materials within 24 to 48 hours. In May, the county's wettest month, and on the 12 muggy summer nights a year when lows stay at 65°F or above, basements dry slowly on their own, so start fans and dehumidifiers the same day.

Water won't wait. Neither should you.

Peak risk months in Carroll County: freezing from November to March, heavy rain in April, September and October.

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Sources: U.S. Census Bureau, ACS 2024 5-year estimates (2020-2024); weather from NOAA nClimGrid-Daily county averages (EpiNOAA), 2015–2024, averaged across the county; county boundaries from Census TIGER. Reviewed 2026-10-21. Methodology

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