Water spreading, a burst pipe, sewage, mold or smoke? Call to be connected with a restoration company that serves Big Stone Gap, Wise and Coeburn. Start the steps below while you wait.
Sewage or toilet backup: what to do in your Wise County home right now
Backups often follow heavy rain, which Wise County gets about 9.2 days a year, when storm water overloads sewer mains and pushes up through the lowest drain in the house.
Treat it as contaminated (Category 3) water.
Stop using every drain, toilet, and appliance that drains.
Don't try to clean carpet, padding, or upholstery that sewage touched.
About 35,448 people live in Wise County, 403 square miles in southwest Virginia, in roughly 16,627 homes. The county seat is Wise, and Big Stone Gap, Coeburn and Appalachia round out the largest towns. Half the homes here were built before 1980, half after.
The three factors where Wise County ranks highest compared with other Virginia counties.
Weather
Wise County gets more hard-freeze nights than most of Virginia. It averaged 98 freezing nights a year over 2015–2024, 22 of them at 20°F or colder, cold enough for pipes in outside walls and crawl spaces to freeze. Among 95 Virginia counties that's 16th.
On February 20, 2015 the low fell to about -16°F, and in the stretch ending January 2018 the county went 8 days in a row below freezing. Leaks from split pipes typically appear the day the thaw arrives.
Most freezing nights fall from November to March, peaking in January. Disconnect garden hoses and shut off outdoor spigots before the first hard frost, and keep the heat at 55°F or higher if you'll be away.
Freezing nights typically start around Oct 24 and end around Apr 21.
Rainfall is about average for Virginia. About 9.2 days a year bring an inch or more (59th of 95), most often in February, out of 51.8 inches of total precipitation. On August 18, 2021, 3.25 inches fell in a single day. The worst three-day stretch dropped 4.73 inches, ending July 28, 2022, the kind of soaking that overwhelms sump pumps and storm sewers.
About 86 days a year swing from below freezing at night to above freezing by day. Those freeze-thaw cycles feed ice dams on roofs, open cracks in foundations and driveways, and stress pipes that are already marginal.
Freezing nights per month, 2015–2024 average
Days with 1 inch or more of rain per month, 2015–2024 average
Housing
What Wise County's homes are made of
50% of homes in Wise County predate 1980, close to the Virginia county median of 46.2%, which ranks 30th of Virginia's 95 counties.
Before 1960 is when 25% of these homes went up. Galvanized supply lines and cast iron drains were standard then, and after 60-plus years both corrode and crack, often out of sight inside a wall or under a slab.
About 31% of homes went up between 1980 and 1999. Some houses from the late 1970s to the mid-1990s were plumbed with polybutylene, a gray plastic pipe known for failing at fittings. A plumber can tell you in a few minutes whether you have it.
Manufactured and mobile homes make up 29% of the housing here. Water lines in the underbelly depend on intact skirting and working heat tape, and they're usually the first to freeze in a cold snap.
Homes by year built
Before 194011%
1940–195914%
1960–197925%
1980–199931%
2000 or later19%
Owner-occupied
74%
Virginia median 77%
Single-family
64%
of all homes
Median home value
$119k
Virginia median $258k
Beyond water
Mold and fire damage in Wise County
Mold
About 14 nights a year in Wise County stay at 65°F or warmer, a sign of muggy summer air (85th of 95 counties). February is the wettest month. The EPA recommends keeping indoor humidity below 60%, ideally 30 to 50%. Basements can pass 60% on their own in summer, so a dehumidifier matters even without a leak, and anything wet should be dried within 24 to 48 hours.
By main heating fuel, Wise County homes break down as 1% utility gas, 88% electric, 4% propane and 2% wood. Most homes here heat with gas or electricity, so cooking and electrical faults are the likelier fire sources. Even a contained kitchen fire can send soot through the ductwork to every room.
Rank 1 is the highest value. Bars run from the lowest to the highest Virginia county; the tick marks the median; orange means higher water damage risk than the median, green means lower.
Questions
Wise County water damage FAQ
Which towns in Wise County does this cover?
Calls are routed to restoration companies that serve all of Wise County, including Big Stone Gap, Wise, Coeburn, Appalachia, St. Paul and Pound, plus the townships and rural areas around them. If the first company can't reach you quickly, ask to be connected with another.
How often do pipes freeze in Wise County?
From 2015–2024 the county averaged 22 nights a year at 20°F or colder, mostly November to March. Pipes in exterior walls, crawl spaces, garages and mobile home underbellies freeze first.
What causes the most water damage in Wise County?
Based on the county's housing and weather data, the biggest local factors are mobile home freeze-ups, frozen pipes and aging plumbing. Appliance supply lines and water heaters cause leaks everywhere.
Will my insurance cover water damage in Wise County?
A burst pipe or a failed water heater is usually covered. Rain-driven basement water usually isn't, unless you added water backup coverage, and floodwater needs a flood policy. February, May and July are when Wise County gets the most heavy rain.
How fast does mold start in a Wise County home?
The EPA advises drying wet materials within 24 to 48 hours. In February, the county's wettest month, and on the 14 muggy summer nights a year when lows stay at 65°F or above, basements dry slowly on their own, so start fans and dehumidifiers the same day.
Water won't wait. Neither should you.
Peak risk months in Wise County: freezing from November to March, heavy rain in February, May and July.
Sources: U.S. Census Bureau, ACS 2024 5-year estimates (2020-2024); weather from NOAA nClimGrid-Daily county averages (EpiNOAA), 2015–2024, averaged across the county; county boundaries from Census TIGER. Reviewed 2026-10-21. Methodology