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Shelby County, Tennessee · Memphis

Water damage restoration in Shelby County, Tennessee

Water spreading, a burst pipe, sewage, mold or smoke? Call to be connected with a restoration company that serves Memphis, Bartlett and Collierville. Start the steps below while you wait.

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Pick the closest match. These steps limit the damage and protect your insurance claim. Skip anything that isn't safe.

Burst or frozen pipe: what to do in your Shelby County home right now

With 27% of homes built before 1960 and about 6 hard-freeze nights a year, frozen and split pipes are a leading winter risk in the county.

  1. Shut off the main water valve.
  2. Open the lowest faucet in the house.
  3. Turn off the water heater.

Full step-by-step guide

Flooded basement: what to do in your Shelby County home right now

March brings the most downpours to Shelby County, part of 15 heavy-rain days a year. Check the sump first.

  1. Don't step in if water could reach outlets, cords, or the electrical panel.
  2. Check the sump pump.
  3. Note where the water came in.

Full step-by-step guide

Sewage or toilet backup: what to do in your Shelby County home right now

27% of homes here predate 1960, when clay and cast iron sewer laterals were standard. Roots and cracks in those lines are a common cause of backups.

  1. Treat it as contaminated (Category 3) water.
  2. Stop using every drain, toilet, and appliance that drains.
  3. Don't try to clean carpet, padding, or upholstery that sewage touched.

Full step-by-step guide

Roof leak or storm: what to do in your Shelby County home right now

In Shelby County, 4.8 inches fell on the wettest day of the 2015–2024 record. Storms like that, and ice dams in snowy winters, cause most roof leaks.

  1. Stay off the roof during the storm.
  2. Catch the water and protect the floor.
  3. Watch for a sagging ceiling.

Full step-by-step guide

Fire or smoke: what to do in your Shelby County home right now

1% of occupied homes in Shelby County heat mainly with wood or propane, below the Tennessee county median of 7.8%.

  1. Don't go back in until the fire department says it's safe.
  2. Don't run the furnace or central air.
  3. Don't wipe soot off walls or furniture.

Full step-by-step guide

Mold or musty smell: what to do in your Shelby County home right now

Muggy summer nights, lows of 65°F or more, come about 113 times a year in Shelby County. Mold after a leak spreads fastest from June through August.

  1. Find and stop the moisture first.
  2. Don't disturb large patches.
  3. Small spots can be a DIY job.

Full step-by-step guide

Local risk profile

Why homes in Shelby County get water damage

With 404,333 homes and around 919,173 residents, Shelby County is 753 square miles of southwest Tennessee. Besides Memphis, the county seat, the biggest communities are Bartlett, Collierville and Germantown. The county's median home was built in 1977.

61/100 Water Damage Risk Index: Elevated Shelby County ranks 17 of 95 Tennessee counties. See the statewide ranking and method.
1

Muggy, mold-friendly summers

113 nights a year at 65°F or warmer

Mold after water damage →
2

Aging plumbing

27% of homes built before 1960

Spotting hidden leaks →
3

Heavy rain and basements

15 days a year with an inch or more

Basement waterproofing →

The three factors where Shelby County ranks highest compared with other Tennessee counties.

Weather

Shelby County is milder than most of Tennessee, but not mild enough to skip winterizing. In the 2015–2024 record the county logged about 6 nights a year at or below 20°F (94th of 95) and 44 below freezing. Twenty degrees is roughly where uninsulated pipes start to freeze.

Cold snaps are the real risk. The worst in the record lasted 8 days below freezing (ending February 2021), and the low bottomed out near 1°F on December 23, 2022.

The freeze season here runs January, with January the coldest. If you travel then, leave the thermostat at 55°F or above and open sink cabinets on outside walls.

On average the first fall freeze arrives around Nov 12 and the last spring freeze around Mar 16.

Heavy rain is a bigger factor here than in most of Tennessee. About 15 days a year bring an inch or more (27th of 95), most often in March, out of 58.4 inches of total precipitation. On March 10, 2016, 4.8 inches fell in a single day. Multi-day storms matter most for basements; the wettest three days on record here totaled 8.65 inches (through March 11, 2016).

About 40 days a year swing from below freezing at night to above freezing by day. Those freeze-thaw cycles feed ice dams on roofs, open cracks in foundations and driveways, and stress pipes that are already marginal.

15
Freezing nights per month, 2015–2024 average
2.5
Days with 1 inch or more of rain per month, 2015–2024 average

Housing

What Shelby County's homes are made of

55% of homes in Shelby County predate 1980, above the Tennessee county median of 41.2%, which ranks 10th of Tennessee's 95 counties.

Before 1960 is when 27% of these homes went up. Galvanized supply lines and cast iron drains were standard then, and after 60-plus years both corrode and crack, often out of sight inside a wall or under a slab.

27% date from 1980 to 1999, the window when polybutylene, a gray flexible plastic supply pipe, was used in some homes. It's prone to leaks at the fittings, so it's worth checking for in a house from those years.

Renters occupy 46% of homes. If you rent, the building is usually the landlord's to repair, but your belongings are only covered by renters insurance.

Homes by year built

  • Before 19406%
  • 1940–195921%
  • 1960–197928%
  • 1980–199927%
  • 2000 or later19%
Owner-occupied
54%
Tennessee median 75%
Single-family
71%
of all homes
Median home value
$249k
Tennessee median $205k

Beyond water

Mold and fire damage in Shelby County

Mold

About 113 nights a year in Shelby County stay at 65°F or warmer, a sign of muggy summer air (1st of 95 counties). March is the wettest month. Keep indoor humidity under 60%, as the EPA advises, and dry any leak within 24 to 48 hours; in a humid month a wet basement left alone won't dry by itself.

Mold remediation: what to expect

Fire and smoke

By main heating fuel, Shelby County homes break down as 45% utility gas, 53% electric, 1% propane and under 1% wood. Most homes here heat with gas or electricity, so cooking and electrical faults are the likelier fire sources. Even a contained kitchen fire can send soot through the ductwork to every room.

Fire and smoke cleanup: first steps

Coverage

Communities served

Calls connect to restoration companies that work across Shelby County. The largest communities by population:

  • Memphis618,980
  • Bartlett56,876
  • Collierville51,515
  • Germantown40,673
  • Arlington15,205
  • Lakeland14,192
  • Millington11,289

Population from ACS 2020-2024 5-year estimates. Townships and unincorporated areas are covered too.

Nearby

Neighboring counties

Every neighboring county gets more pipe-freeze nights than Shelby. It also has the most heavy-rain days in its area. Its housing is the oldest in the area by share of homes built before 1980.

By the numbers

Shelby County compared with Tennessee

FactorShelbyTennessee medianRank
Homes built before 1960 27% 16% 6 of 95
Homes built before 1980 55% 41% 10 of 95
Homes built 2000 or later 19% 27% 86 of 95
Manufactured or mobile homes 1.2% 16% 95 of 95
Vacant homes 10% 12% 58 of 95
Wood or propane heat 1.2% 7.8% 95 of 95
Nights at 20°F or colder 6/yr 11/yr 94 of 95
Days with 1 inch+ of rain 15/yr 14/yr 27 of 95
Freeze-thaw days 40/yr 60/yr 95 of 95
Muggy nights (65°F+) 113/yr 74/yr 1 of 95

Rank 1 is the highest value. Bars run from the lowest to the highest Tennessee county; the tick marks the median; orange means higher water damage risk than the median, green means lower.

Questions

Shelby County water damage FAQ

Which towns in Shelby County does this cover?
Calls are routed to restoration companies that serve all of Shelby County, including Memphis, Bartlett, Collierville, Germantown, Arlington and Lakeland, plus the townships and rural areas around them. If the first company can't reach you quickly, ask to be connected with another.
How often do pipes freeze in Shelby County?
Pipe-freeze weather, 20°F or colder, comes about 6 nights a year in Shelby County, from January. Pipes along outside walls and in crawl spaces go first.
What causes the most water damage in Shelby County?
Based on the county's housing and weather data, the biggest local factors are muggy, mold-friendly summers, aging plumbing and heavy rain and basements. Appliance supply lines and water heaters cause leaks everywhere.
Will my insurance cover water damage in Shelby County?
Pipe bursts and appliance failures are typically covered; slow leaks, seepage and floodwater typically aren't. Ask your agent about water backup coverage, given 15 heavy-rain days a year here.
How fast does mold start in a Shelby County home?
The EPA advises drying wet materials within 24 to 48 hours. In March, the county's wettest month, and on the 113 muggy summer nights a year when lows stay at 65°F or above, basements dry slowly on their own, so start fans and dehumidifiers the same day.

Water won't wait. Neither should you.

Peak risk months in Shelby County: freezing from January, heavy rain in February, March and December.

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Sources: U.S. Census Bureau, ACS 2024 5-year estimates (2020-2024); weather from NOAA nClimGrid-Daily county averages (EpiNOAA), 2015–2024, averaged across the county; county boundaries from Census TIGER. Reviewed 2026-10-21. Methodology

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