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Monroe County, New York · Rochester

Water damage restoration in Monroe County, New York

Water spreading, a burst pipe, sewage, mold or smoke? Call to be connected with a restoration company that serves Rochester, Irondequoit and Brighton. Start the steps below while you wait.

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Pick the closest match. These steps limit the damage and protect your insurance claim. Skip anything that isn't safe.

Burst or frozen pipe: what to do in your Monroe County home right now

Monroe County averages 43 nights a year at 20°F or colder, mostly November to March, and 43% of its homes predate 1960.

  1. Shut off the main water valve.
  2. Open the lowest faucet in the house.
  3. Turn off the water heater.

Full step-by-step guide

Flooded basement: what to do in your Monroe County home right now

Heavy rain days of an inch or more come about 3.9 times a year here, most often in June. A sump pump that hasn't run since last season is a common weak point.

  1. Don't step in if water could reach outlets, cords, or the electrical panel.
  2. Check the sump pump.
  3. Note where the water came in.

Full step-by-step guide

Sewage or toilet backup: what to do in your Monroe County home right now

Backups often follow heavy rain, which Monroe County gets about 3.9 days a year, when storm water overloads sewer mains and pushes up through the lowest drain in the house.

  1. Treat it as contaminated (Category 3) water.
  2. Stop using every drain, toilet, and appliance that drains.
  3. Don't try to clean carpet, padding, or upholstery that sewage touched.

Full step-by-step guide

Roof leak or storm: what to do in your Monroe County home right now

In Monroe County, 2.2 inches fell on the wettest day of the 2015–2024 record. Storms like that, and ice dams in snowy winters, cause most roof leaks.

  1. Stay off the roof during the storm.
  2. Catch the water and protect the floor.
  3. Watch for a sagging ceiling.

Full step-by-step guide

Fire or smoke: what to do in your Monroe County home right now

3% of occupied homes in Monroe County heat mainly with wood or propane, below the New York county median of 19%.

  1. Don't go back in until the fire department says it's safe.
  2. Don't run the furnace or central air.
  3. Don't wipe soot off walls or furniture.

Full step-by-step guide

Mold or musty smell: what to do in your Monroe County home right now

About 25 nights a year here stay at 65°F or warmer, so basements and crawl spaces can grow mold even without a leak.

  1. Find and stop the moisture first.
  2. Don't disturb large patches.
  3. Small spots can be a DIY job.

Full step-by-step guide

Local risk profile

Why homes in Monroe County get water damage

Monroe County covers 657 square miles of western New York, with about 753,753 residents and 339,430 homes. Rochester is the county seat; Irondequoit, Brighton and Greece are the next largest communities. Half the homes here were built before 1965, half after.

32/100 Water Damage Risk Index: Moderate Monroe County ranks 53 of 57 New York counties. See the statewide ranking and method.
1

Muggy, mold-friendly summers

25 nights a year at 65°F or warmer

Mold after water damage →
2

Aging plumbing

43% of homes built before 1960

Spotting hidden leaks →
3

Frozen pipes

43 nights a year at 20°F or colder

Preventing frozen pipes →

The three factors where Monroe County ranks highest compared with other New York counties.

Weather

Winters here are on the gentler end for New York, and pipes still freeze. In the 2015–2024 record the county logged about 43 nights a year at or below 20°F (49th of 57) and 119 below freezing. Twenty degrees is roughly where uninsulated pipes start to freeze.

The longest cold spell was straight 26 days without the temperature rising above freezing, ending in March 2015. The coldest night reached about -11°F on February 21, 2015. Burst pipes usually show up when a spell like that breaks and the ice thaws.

The freeze season here runs November to March, with January the coldest. If you travel then, leave the thermostat at 55°F or above and open sink cabinets on outside walls.

Freezing nights typically start around Nov 1 and end around Apr 29.

Monroe gets fewer downpours than most New York counties, but they still fill basements. Of roughly 34.9 inches of yearly precipitation, the damage comes from the 3.9 days a year with an inch or more, ranked 49th of 57. June, September and October see the most. The single wettest day in the record: 2.2 inches, November 12, 2022. The worst three-day stretch dropped 3.42 inches, ending October 23, 2016, the kind of soaking that overwhelms sump pumps and storm sewers.

The temperature crosses 32°F in both directions on roughly 81 days a year. Each cycle melts and refreezes water at roof edges and in foundation cracks, which is how ice dams and basement seepage get started.

27
Freezing nights per month, 2015–2024 average
0.6
Days with 1 inch or more of rain per month, 2015–2024 average

Housing

What Monroe County's homes are made of

Roughly 70% of the county's housing was built before 1980. That puts Monroe near the middle of New York's 57 counties.

The mix runs from 43% built before 1960 to 12% built since 2000, so older neighborhoods bring aging pipe while newer subdivisions bring failed appliance lines and water heaters.

Renters occupy 36% of homes. If you rent, the building is usually the landlord's to repair, but your belongings are only covered by renters insurance.

Homes by year built

  • Before 194025%
  • 1940–195919%
  • 1960–197926%
  • 1980–199918%
  • 2000 or later12%
Owner-occupied
64%
New York median 73%
Single-family
68%
of all homes
Median home value
$214k
New York median $185k

Beyond water

Mold and fire damage in Monroe County

Mold

Summer nights that don't drop below 65°F, a good marker of humid air, come about 25 times a year here, above the New York county median of 12. Mold grows when indoor humidity stays above about 60%, the EPA's ceiling. A basement dehumidifier set to 50% and drying anything wet within 24 to 48 hours prevents most problems.

Mold remediation: what to expect

Fire and smoke

Heating fuel matters for fire risk. In Monroe County it's 75% utility gas, 20% electric, 2% propane and under 1% wood. Heating equipment, cooking and electrical failures cause most home fires nationally. Even a small kitchen fire can leave soot through the whole house, because smoke follows air currents into closets, ducts and attic space.

Fire and smoke cleanup: first steps

Coverage

Communities served

Calls connect to restoration companies that work across Monroe County. The largest communities by population:

  • Rochester208,772
  • Irondequoit50,657
  • Brighton36,834
  • Greece13,943
  • North Gates9,904
  • Brockport7,277
  • Rochester Institute of Technology6,959
  • East Rochester6,218
  • Hilton5,968
  • Webster5,718
  • Fairport5,403
  • Hamlin4,987

Population from ACS 2020-2024 5-year estimates. Townships and unincorporated areas are covered too.

Nearby

Neighboring counties

Every neighboring county gets more pipe-freeze nights than Monroe. It also has the most heavy-rain days in its area. Genesee County has the oldest housing nearby, with 77% of homes built before 1980.

By the numbers

Monroe County compared with New York

FactorMonroeNew York medianRank
Homes built before 1960 43% 45% 34 of 57
Homes built before 1980 70% 67% 20 of 57
Homes built 2000 or later 12% 13% 33 of 57
Manufactured or mobile homes 0.9% 7.6% 52 of 57
Vacant homes 6.2% 14% 51 of 57
Wood or propane heat 2.8% 19% 54 of 57
Nights at 20°F or colder 43/yr 55/yr 49 of 57
Days with 1 inch+ of rain 3.9/yr 6/yr 49 of 57
Freeze-thaw days 81/yr 101/yr 54 of 57
Muggy nights (65°F+) 25/yr 12/yr 10 of 57

Rank 1 is the highest value. Bars run from the lowest to the highest New York county; the tick marks the median; orange means higher water damage risk than the median, green means lower.

Questions

Monroe County water damage FAQ

Which towns in Monroe County does this cover?
Calls are routed to restoration companies that serve all of Monroe County, including Rochester, Irondequoit, Brighton, Greece, North Gates and Brockport, plus the townships and rural areas around them. If the first company can't reach you quickly, ask to be connected with another.
How often do pipes freeze in Monroe County?
From 2015–2024 the county averaged 43 nights a year at 20°F or colder, mostly November to March. Pipes in exterior walls, crawl spaces, garages and mobile home underbellies freeze first.
What causes the most water damage in Monroe County?
Based on the county's housing and weather data, the biggest local factors are muggy, mold-friendly summers, aging plumbing and frozen pipes. Appliance supply lines and water heaters cause leaks everywhere.
Will my insurance cover water damage in Monroe County?
A burst pipe or a failed water heater is usually covered. Rain-driven basement water usually isn't, unless you added water backup coverage, and floodwater needs a flood policy. June, September and October are when Monroe County gets the most heavy rain.
How fast does mold start in a Monroe County home?
The EPA advises drying wet materials within 24 to 48 hours. In October, the county's wettest month, and on the 25 muggy summer nights a year when lows stay at 65°F or above, basements dry slowly on their own, so start fans and dehumidifiers the same day.

Water won't wait. Neither should you.

Peak risk months in Monroe County: freezing from November to March, heavy rain in June, September and October.

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Sources: U.S. Census Bureau, ACS 2024 5-year estimates (2020-2024); weather from NOAA nClimGrid-Daily county averages (EpiNOAA), 2015–2024, averaged across the county; county boundaries from Census TIGER. Reviewed 2026-10-21. Methodology

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