Water damage restoration in Monroe County, New York
Water spreading, a burst pipe, sewage, mold or smoke? Call to be connected with a restoration company that serves Rochester, Irondequoit and Brighton. Start the steps below while you wait.
Flooded basement: what to do in your Monroe County home right now
Heavy rain days of an inch or more come about 3.9 times a year here, most often in June. A sump pump that hasn't run since last season is a common weak point.
Don't step in if water could reach outlets, cords, or the electrical panel.
Sewage or toilet backup: what to do in your Monroe County home right now
Backups often follow heavy rain, which Monroe County gets about 3.9 days a year, when storm water overloads sewer mains and pushes up through the lowest drain in the house.
Treat it as contaminated (Category 3) water.
Stop using every drain, toilet, and appliance that drains.
Don't try to clean carpet, padding, or upholstery that sewage touched.
Monroe County covers 657 square miles of western New York, with about 753,753 residents and 339,430 homes. Rochester is the county seat; Irondequoit, Brighton and Greece are the next largest communities. Half the homes here were built before 1965, half after.
The three factors where Monroe County ranks highest compared with other New York counties.
Weather
Winters here are on the gentler end for New York, and pipes still freeze. In the 2015–2024 record the county logged about 43 nights a year at or below 20°F (49th of 57) and 119 below freezing. Twenty degrees is roughly where uninsulated pipes start to freeze.
The longest cold spell was straight 26 days without the temperature rising above freezing, ending in March 2015. The coldest night reached about -11°F on February 21, 2015. Burst pipes usually show up when a spell like that breaks and the ice thaws.
The freeze season here runs November to March, with January the coldest. If you travel then, leave the thermostat at 55°F or above and open sink cabinets on outside walls.
Freezing nights typically start around Nov 1 and end around Apr 29.
Monroe gets fewer downpours than most New York counties, but they still fill basements. Of roughly 34.9 inches of yearly precipitation, the damage comes from the 3.9 days a year with an inch or more, ranked 49th of 57. June, September and October see the most. The single wettest day in the record: 2.2 inches, November 12, 2022. The worst three-day stretch dropped 3.42 inches, ending October 23, 2016, the kind of soaking that overwhelms sump pumps and storm sewers.
The temperature crosses 32°F in both directions on roughly 81 days a year. Each cycle melts and refreezes water at roof edges and in foundation cracks, which is how ice dams and basement seepage get started.
Freezing nights per month, 2015–2024 average
Days with 1 inch or more of rain per month, 2015–2024 average
Housing
What Monroe County's homes are made of
Roughly 70% of the county's housing was built before 1980. That puts Monroe near the middle of New York's 57 counties.
The mix runs from 43% built before 1960 to 12% built since 2000, so older neighborhoods bring aging pipe while newer subdivisions bring failed appliance lines and water heaters.
Renters occupy 36% of homes. If you rent, the building is usually the landlord's to repair, but your belongings are only covered by renters insurance.
Homes by year built
Before 194025%
1940–195919%
1960–197926%
1980–199918%
2000 or later12%
Owner-occupied
64%
New York median 73%
Single-family
68%
of all homes
Median home value
$214k
New York median $185k
Beyond water
Mold and fire damage in Monroe County
Mold
Summer nights that don't drop below 65°F, a good marker of humid air, come about 25 times a year here, above the New York county median of 12. Mold grows when indoor humidity stays above about 60%, the EPA's ceiling. A basement dehumidifier set to 50% and drying anything wet within 24 to 48 hours prevents most problems.
Heating fuel matters for fire risk. In Monroe County it's 75% utility gas, 20% electric, 2% propane and under 1% wood. Heating equipment, cooking and electrical failures cause most home fires nationally. Even a small kitchen fire can leave soot through the whole house, because smoke follows air currents into closets, ducts and attic space.
Calls connect to restoration companies that work across Monroe County. The largest communities by population:
Rochester208,772
Irondequoit50,657
Brighton36,834
Greece13,943
North Gates9,904
Brockport7,277
Rochester Institute of Technology6,959
East Rochester6,218
Hilton5,968
Webster5,718
Fairport5,403
Hamlin4,987
Population from ACS 2020-2024 5-year estimates. Townships and unincorporated areas are covered too.
Nearby
Neighboring counties
Every neighboring county gets more pipe-freeze nights than Monroe. It also has the most heavy-rain days in its area. Genesee County has the oldest housing nearby, with 77% of homes built before 1980.
Rank 1 is the highest value. Bars run from the lowest to the highest New York county; the tick marks the median; orange means higher water damage risk than the median, green means lower.
Questions
Monroe County water damage FAQ
Which towns in Monroe County does this cover?
Calls are routed to restoration companies that serve all of Monroe County, including Rochester, Irondequoit, Brighton, Greece, North Gates and Brockport, plus the townships and rural areas around them. If the first company can't reach you quickly, ask to be connected with another.
How often do pipes freeze in Monroe County?
From 2015–2024 the county averaged 43 nights a year at 20°F or colder, mostly November to March. Pipes in exterior walls, crawl spaces, garages and mobile home underbellies freeze first.
What causes the most water damage in Monroe County?
Based on the county's housing and weather data, the biggest local factors are muggy, mold-friendly summers, aging plumbing and frozen pipes. Appliance supply lines and water heaters cause leaks everywhere.
Will my insurance cover water damage in Monroe County?
A burst pipe or a failed water heater is usually covered. Rain-driven basement water usually isn't, unless you added water backup coverage, and floodwater needs a flood policy. June, September and October are when Monroe County gets the most heavy rain.
How fast does mold start in a Monroe County home?
The EPA advises drying wet materials within 24 to 48 hours. In October, the county's wettest month, and on the 25 muggy summer nights a year when lows stay at 65°F or above, basements dry slowly on their own, so start fans and dehumidifiers the same day.
Water won't wait. Neither should you.
Peak risk months in Monroe County: freezing from November to March, heavy rain in June, September and October.
Sources: U.S. Census Bureau, ACS 2024 5-year estimates (2020-2024); weather from NOAA nClimGrid-Daily county averages (EpiNOAA), 2015–2024, averaged across the county; county boundaries from Census TIGER. Reviewed 2026-10-21. Methodology