Water damage restoration in Ontario County, New York
Water spreading, a burst pipe, sewage, mold or smoke? Call to be connected with a restoration company that serves Geneva, Canandaigua and Victor. Start the steps below while you wait.
Sewage or toilet backup: what to do in your Ontario County home right now
Backups often follow heavy rain, which Ontario County gets about 3.8 days a year, when storm water overloads sewer mains and pushes up through the lowest drain in the house.
Treat it as contaminated (Category 3) water.
Stop using every drain, toilet, and appliance that drains.
Don't try to clean carpet, padding, or upholstery that sewage touched.
Roof leak or storm: what to do in your Ontario County home right now
In Ontario County, 2.59 inches fell on the wettest day of the 2015–2024 record. Storms like that, and ice dams in snowy winters, cause most roof leaks.
With 53,379 homes and around 112,625 residents, Ontario County is 644 square miles of western New York. Canandaigua is the county seat; Geneva, Victor and Clifton Springs are the next largest communities. Half the homes here were built before 1976, half after.
The three factors where Ontario County ranks highest compared with other New York counties.
Weather
Winters here are on the gentler end for New York, and pipes still freeze. It averaged 129 freezing nights a year over 2015–2024, 48 of them at 20°F or colder, cold enough for pipes in outside walls and crawl spaces to freeze. Among 57 New York counties that's 41st.
The longest cold spell was straight 19 days without the temperature rising above freezing, ending in March 2015. The coldest night reached about -12°F on February 14, 2016. Burst pipes usually show up when a spell like that breaks and the ice thaws.
The freeze season here runs November to March, with January the coldest. If you travel then, leave the thermostat at 55°F or above and open sink cabinets on outside walls.
Freezing nights typically start around Oct 26 and end around May 4.
Ontario gets fewer downpours than most New York counties, but they still fill basements. The county gets about 36.7 inches of rain and melted snow a year, with 3.8 days of an inch or more (51st of 57). Those downpours cluster in June, July and August, when sump pumps and gutters are tested hardest. The wettest day on record brought 2.59 inches on October 21, 2016. The worst three-day stretch dropped 4.45 inches, ending October 23, 2016, the kind of soaking that overwhelms sump pumps and storm sewers.
Freeze-thaw days, below freezing overnight and above it by afternoon, come about 89 times a year here. They're the main driver of ice dams and of water working its way through foundation cracks in late winter.
Freezing nights per month, 2015–2024 average
Days with 1 inch or more of rain per month, 2015–2024 average
Housing
What Ontario County's homes are made of
Roughly 55% of the county's housing was built before 1980. That puts Ontario among the newer housing stocks of New York's 57 counties.
22% of homes were built in 2000 or later, more than in most of New York. Newer plumbing rarely corrodes, so damage here tends to come from appliance supply lines, water heaters, sump pumps and storms.
About 23% of homes went up between 1980 and 1999. Some houses from the late 1970s to the mid-1990s were plumbed with polybutylene, a gray plastic pipe known for failing at fittings. A plumber can tell you in a few minutes whether you have it.
Homes by year built
Before 194026%
1940–195910%
1960–197920%
1980–199923%
2000 or later22%
Owner-occupied
74%
New York median 73%
Single-family
73%
of all homes
Median home value
$223k
New York median $185k
Beyond water
Mold and fire damage in Ontario County
Mold
About 17 nights a year in Ontario County stay at 65°F or warmer, a sign of muggy summer air (15th of 57 counties). October is the wettest month. Mold grows when indoor humidity stays above about 60%, the EPA's ceiling. A basement dehumidifier set to 50% and drying anything wet within 24 to 48 hours prevents most problems.
Main heating fuel in Ontario County's occupied homes: 59% utility gas, 17% electric, 14% propane and 3% wood. Most homes here heat with gas or electricity, so cooking and electrical faults are the likelier fire sources. Even a contained kitchen fire can send soot through the ductwork to every room.
Rank 1 is the highest value. Bars run from the lowest to the highest New York county; the tick marks the median; orange means higher water damage risk than the median, green means lower.
Questions
Ontario County water damage FAQ
Which towns in Ontario County does this cover?
Calls are routed to restoration companies that serve all of Ontario County, including Geneva, Canandaigua, Victor, Clifton Springs, Phelps and Shortsville, plus the townships and rural areas around them. If the first company can't reach you quickly, ask to be connected with another.
How often do pipes freeze in Ontario County?
From 2015–2024 the county averaged 48 nights a year at 20°F or colder, mostly November to March. Pipes in exterior walls, crawl spaces, garages and mobile home underbellies freeze first.
What causes the most water damage in Ontario County?
Based on the county's housing and weather data, the biggest local factors are muggy, mold-friendly summers, mobile home freeze-ups and wood and propane heat. Appliance supply lines and water heaters cause leaks everywhere.
Will my insurance cover water damage in Ontario County?
Pipe bursts and appliance failures are typically covered; slow leaks, seepage and floodwater typically aren't. Ask your agent about water backup coverage, given 3.8 heavy-rain days a year here.
How fast does mold start in a Ontario County home?
The EPA advises drying wet materials within 24 to 48 hours. In October, the county's wettest month, and on the 17 muggy summer nights a year when lows stay at 65°F or above, basements dry slowly on their own, so start fans and dehumidifiers the same day.
Water won't wait. Neither should you.
Peak risk months in Ontario County: freezing from November to March, heavy rain in June, July and August.
Sources: U.S. Census Bureau, ACS 2024 5-year estimates (2020-2024); weather from NOAA nClimGrid-Daily county averages (EpiNOAA), 2015–2024, averaged across the county; county boundaries from Census TIGER. Reviewed 2026-10-21. Methodology