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Ontario County, New York · Canandaigua

Water damage restoration in Ontario County, New York

Water spreading, a burst pipe, sewage, mold or smoke? Call to be connected with a restoration company that serves Geneva, Canandaigua and Victor. Start the steps below while you wait.

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Burst or frozen pipe: what to do in your Ontario County home right now

With 35% of homes built before 1960 and about 48 hard-freeze nights a year, frozen and split pipes are a leading winter risk in the county.

  1. Shut off the main water valve.
  2. Open the lowest faucet in the house.
  3. Turn off the water heater.

Full step-by-step guide

Flooded basement: what to do in your Ontario County home right now

July brings the most downpours to Ontario County, part of 3.8 heavy-rain days a year. Check the sump first.

  1. Don't step in if water could reach outlets, cords, or the electrical panel.
  2. Check the sump pump.
  3. Note where the water came in.

Full step-by-step guide

Sewage or toilet backup: what to do in your Ontario County home right now

Backups often follow heavy rain, which Ontario County gets about 3.8 days a year, when storm water overloads sewer mains and pushes up through the lowest drain in the house.

  1. Treat it as contaminated (Category 3) water.
  2. Stop using every drain, toilet, and appliance that drains.
  3. Don't try to clean carpet, padding, or upholstery that sewage touched.

Full step-by-step guide

Roof leak or storm: what to do in your Ontario County home right now

In Ontario County, 2.59 inches fell on the wettest day of the 2015–2024 record. Storms like that, and ice dams in snowy winters, cause most roof leaks.

  1. Stay off the roof during the storm.
  2. Catch the water and protect the floor.
  3. Watch for a sagging ceiling.

Full step-by-step guide

Fire or smoke: what to do in your Ontario County home right now

16% of occupied homes in Ontario County heat mainly with wood or propane, below the New York county median of 19%.

  1. Don't go back in until the fire department says it's safe.
  2. Don't run the furnace or central air.
  3. Don't wipe soot off walls or furniture.

Full step-by-step guide

Mold or musty smell: what to do in your Ontario County home right now

With 17 muggy nights a year, mold in Ontario County can appear within days of a leak. Dry first, then clean.

  1. Find and stop the moisture first.
  2. Don't disturb large patches.
  3. Small spots can be a DIY job.

Full step-by-step guide

Local risk profile

Why homes in Ontario County get water damage

With 53,379 homes and around 112,625 residents, Ontario County is 644 square miles of western New York. Canandaigua is the county seat; Geneva, Victor and Clifton Springs are the next largest communities. Half the homes here were built before 1976, half after.

24/100 Water Damage Risk Index: Lower Ontario County ranks 57 of 57 New York counties. See the statewide ranking and method.
1

Muggy, mold-friendly summers

17 nights a year at 65°F or warmer

Mold after water damage →
2

Mobile home freeze-ups

7% manufactured homes

Keeping lines from freezing →
3

Wood and propane heat

16% of homes

Fire and smoke damage →

The three factors where Ontario County ranks highest compared with other New York counties.

Weather

Winters here are on the gentler end for New York, and pipes still freeze. It averaged 129 freezing nights a year over 2015–2024, 48 of them at 20°F or colder, cold enough for pipes in outside walls and crawl spaces to freeze. Among 57 New York counties that's 41st.

The longest cold spell was straight 19 days without the temperature rising above freezing, ending in March 2015. The coldest night reached about -12°F on February 14, 2016. Burst pipes usually show up when a spell like that breaks and the ice thaws.

The freeze season here runs November to March, with January the coldest. If you travel then, leave the thermostat at 55°F or above and open sink cabinets on outside walls.

Freezing nights typically start around Oct 26 and end around May 4.

Ontario gets fewer downpours than most New York counties, but they still fill basements. The county gets about 36.7 inches of rain and melted snow a year, with 3.8 days of an inch or more (51st of 57). Those downpours cluster in June, July and August, when sump pumps and gutters are tested hardest. The wettest day on record brought 2.59 inches on October 21, 2016. The worst three-day stretch dropped 4.45 inches, ending October 23, 2016, the kind of soaking that overwhelms sump pumps and storm sewers.

Freeze-thaw days, below freezing overnight and above it by afternoon, come about 89 times a year here. They're the main driver of ice dams and of water working its way through foundation cracks in late winter.

27
Freezing nights per month, 2015–2024 average
0.7
Days with 1 inch or more of rain per month, 2015–2024 average

Housing

What Ontario County's homes are made of

Roughly 55% of the county's housing was built before 1980. That puts Ontario among the newer housing stocks of New York's 57 counties.

22% of homes were built in 2000 or later, more than in most of New York. Newer plumbing rarely corrodes, so damage here tends to come from appliance supply lines, water heaters, sump pumps and storms.

About 23% of homes went up between 1980 and 1999. Some houses from the late 1970s to the mid-1990s were plumbed with polybutylene, a gray plastic pipe known for failing at fittings. A plumber can tell you in a few minutes whether you have it.

Homes by year built

  • Before 194026%
  • 1940–195910%
  • 1960–197920%
  • 1980–199923%
  • 2000 or later22%
Owner-occupied
74%
New York median 73%
Single-family
73%
of all homes
Median home value
$223k
New York median $185k

Beyond water

Mold and fire damage in Ontario County

Mold

About 17 nights a year in Ontario County stay at 65°F or warmer, a sign of muggy summer air (15th of 57 counties). October is the wettest month. Mold grows when indoor humidity stays above about 60%, the EPA's ceiling. A basement dehumidifier set to 50% and drying anything wet within 24 to 48 hours prevents most problems.

Mold remediation: what to expect

Fire and smoke

Main heating fuel in Ontario County's occupied homes: 59% utility gas, 17% electric, 14% propane and 3% wood. Most homes here heat with gas or electricity, so cooking and electrical faults are the likelier fire sources. Even a contained kitchen fire can send soot through the ductwork to every room.

Fire and smoke cleanup: first steps

Coverage

Communities served

Calls connect to restoration companies that work across Ontario County. The largest communities by population:

  • Geneva12,512
  • Canandaigua10,514
  • Victor2,687
  • Clifton Springs2,273
  • Phelps2,254
  • Shortsville1,713
  • Manchester1,631
  • Bloomfield1,310
  • Naples1,028
  • Port Gibson661
  • Honeoye539
  • Crystal Beach531

Population from ACS 2020-2024 5-year estimates. Townships and unincorporated areas are covered too.

Nearby

Neighboring counties

Steuben and Yates get more pipe-freeze nights than Ontario. Monroe County has the oldest housing nearby, with 70% of homes built before 1980.

By the numbers

Ontario County compared with New York

FactorOntarioNew York medianRank
Homes built before 1960 35% 45% 52 of 57
Homes built before 1980 55% 67% 56 of 57
Homes built 2000 or later 22% 13% 3 of 57
Manufactured or mobile homes 6.9% 7.6% 31 of 57
Vacant homes 9.5% 14% 40 of 57
Wood or propane heat 16% 19% 34 of 57
Nights at 20°F or colder 48/yr 55/yr 41 of 57
Days with 1 inch+ of rain 3.8/yr 6/yr 51 of 57
Freeze-thaw days 89/yr 101/yr 45 of 57
Muggy nights (65°F+) 17/yr 12/yr 15 of 57

Rank 1 is the highest value. Bars run from the lowest to the highest New York county; the tick marks the median; orange means higher water damage risk than the median, green means lower.

Questions

Ontario County water damage FAQ

Which towns in Ontario County does this cover?
Calls are routed to restoration companies that serve all of Ontario County, including Geneva, Canandaigua, Victor, Clifton Springs, Phelps and Shortsville, plus the townships and rural areas around them. If the first company can't reach you quickly, ask to be connected with another.
How often do pipes freeze in Ontario County?
From 2015–2024 the county averaged 48 nights a year at 20°F or colder, mostly November to March. Pipes in exterior walls, crawl spaces, garages and mobile home underbellies freeze first.
What causes the most water damage in Ontario County?
Based on the county's housing and weather data, the biggest local factors are muggy, mold-friendly summers, mobile home freeze-ups and wood and propane heat. Appliance supply lines and water heaters cause leaks everywhere.
Will my insurance cover water damage in Ontario County?
Pipe bursts and appliance failures are typically covered; slow leaks, seepage and floodwater typically aren't. Ask your agent about water backup coverage, given 3.8 heavy-rain days a year here.
How fast does mold start in a Ontario County home?
The EPA advises drying wet materials within 24 to 48 hours. In October, the county's wettest month, and on the 17 muggy summer nights a year when lows stay at 65°F or above, basements dry slowly on their own, so start fans and dehumidifiers the same day.

Water won't wait. Neither should you.

Peak risk months in Ontario County: freezing from November to March, heavy rain in June, July and August.

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Sources: U.S. Census Bureau, ACS 2024 5-year estimates (2020-2024); weather from NOAA nClimGrid-Daily county averages (EpiNOAA), 2015–2024, averaged across the county; county boundaries from Census TIGER. Reviewed 2026-10-21. Methodology

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